Jewellery

1. Introduction

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and make purchases. By using our website, you consent to the data practices described in this policy.

We comply with applicable data protection laws, including the Information Technology (Reasonable Security Practices and Procedures) Rules, 2011 under the IT Act, 2000 of India.

2. Information We Collect

We collect the following types of personal information:

Contact Information: Name, email address, phone number, shipping and billing addresses.
Account Information: Username, password (hashed), and order history.
Payment Information: When you use Razorpay or other payment methods, your payment details are collected and processed directly by the payment gateway. We do not store your credit/debit card numbers, CVV, or UPI credentials on our servers.
Technical Data: IP address, browser type, device information, and cookies for improving user experience.
Usage Data: Pages visited, products viewed, and interactions with our site.

3. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders, including payment processing through Razorpay.
To communicate with you about your order, delivery status, and customer support.
To send you promotional offers and newsletters (you can opt out at any time).
To improve our website, products, and services.
To prevent fraud and enhance security.
To comply with legal obligations.

4. Payment Gateway Integration (Razorpay)

We use Razorpay as our primary online payment processor. When you make a payment via Razorpay:

Your payment details are transmitted directly to Razorpay's secure servers.
We do not store your full card number, CVV, or any sensitive payment credentials.
Razorpay collects and processes your payment information in accordance with their Privacy Policy.
We receive only the payment status and transaction reference from Razorpay.
All payment transactions are encrypted using SSL/TLS technology.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

SSL encryption for all data transmission.
Secure storage of hashed passwords.
Access controls and regular security audits.

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security, but we strive to use commercially acceptable means to protect your data.

6. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect some website functionality.

7. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers: Shipping partners, payment gateways (Razorpay), and email service providers who help us operate our business.
Legal Authorities: When required by law or to protect our rights and safety.

All third-party service providers are contractually obligated to protect your data and use it only for the purposes for which it is disclosed.

8. Your Rights

You have the following rights regarding your personal information:

Access: You may request a copy of the personal data we hold about you.
Correction: You may request correction of inaccurate or incomplete data.
Deletion: You may request deletion of your account and personal data, subject to legal retention requirements.
Opt-out: You may unsubscribe from marketing communications at any time.

To exercise these rights, please contact us using the information below.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records may be kept for tax and accounting purposes for up to 7 years.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Razorpay). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website or sending an email. The "Last updated" date at the top indicates when the policy was last revised.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: memoriesbasket26@gmail.com
Phone: 9392304579
Address: Eluru, Andhra Pradesh, Inidia, 534001